Service contract for online and telephone support

Online and telephone support for a mar345/dtb Image Plate Detector System

  • After warranty telephone and e-mail support for hardware and software of a mar345 / mar345dtb detector system.

  • Includes software updates and software installation support plus a membership in the marXperts Software Club.

  • Includes minor parts except consumables such as erase lamps.

  • Minor parts will be shipped against shipping costs after a problem has been diagnosed.

  • Does not include any major parts such as controller, laser, radial spindle, servo motor, encoder, stepper motors, stepper motor drivers, electronic boards or monitor.

  • Does not include any service or maintenance visits. Service visits if necessary will be invoiced at a fixed rate per visit.

  • The contract is valid for one year starting with the day of purchase.

  • The contract will expire automatically without notification unless it is explicitely renewed.


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